Troy on TiVo

I just got my second email regarding the error in my Tivo channel lineup. Now they assigned a "case number" to my issue. I x'd my case number out, but here's the email.

Dear Valued TiVo Customer,

Thank you for contacting TiVo's channel lineup department.  We have assigned 
case number xxxxxxx to your channel lineup issue.  We expect to resolve the 
issue within 5 to 7 business days.

If you have any questions, comments or concerns, please contact TiVo Customer 
Support at 877-367-8486 and refer to your case number,  xxxxxxx.

Thank you for your patience and understanding while we resolve your lineup 
discrepancy. We sincerely apologize for the inconvenience. Thanks for choosing 
TiVo!

Best Regards,
TiVo Lineup Specialist

Shameless plug: if you activate a new Tivo, please use my email address so I can get the referral points. Simply use [tpullis at yahoo dot com]. If you have already activated, please contact me with your 15 digit service number so I can get the referral. Much appreciated!